Last updated: March 2026

1. Introduction Pride Solar Energy and Plumbing (Pty) Ltd (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is collected, used, stored, and processed lawfully in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA), the Constitution of South Africa, and other applicable laws.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website (pridesolarenergy.co.za), request a quote, contact us (via phone, WhatsApp, email, or forms), engage our services (solar systems, heat pumps, plumbing, etc.), or otherwise interact with us.

By using our website or providing us with your personal information, you agree to the terms of this Privacy Policy.

2. Who we are We are Pride Solar Energy and Plumbing, a registered South African business specializing in solar energy solutions, heat pumps, plumbing services, borehole pumps, pool pumps, water storage, and bathroom renovations.

• Physical address: 09 Karoo Street, Secunda, 2302, Mpumalanga
• Contact: 067 039 9178 | 083 212 5655 | info@pridesolarenergy.co.za
• Website: pridesolarenergy.co.za

We act as the Responsible Party under POPIA for the personal information we process.

3. Personal Information we collect We collect and process only the personal information necessary for our legitimate business purposes, such as providing quotes, delivering services, and communicating with you. This may include:

• Name and surname
• Contact details (phone number, email address, WhatsApp)
• Physical/residential address (for site visits, installations, or deliveries)
• Service requirements (e.g., geyser size, property details, energy usage)
• Payment/banking details (only if required for transactions, processed securely via third-party providers)
• IP address, browser type, device information, and usage data (via website analytics, if applicable)

We do not intentionally collect special personal information (e.g., health, race, religion) unless strictly necessary and with your explicit consent.

4. How we collect your personal information We collect personal information:

• Directly from you (e.g., via quote forms, contact forms, phone/WhatsApp inquiries, emails, or service agreements)
• Automatically through your use of our website (e.g., cookies for functionality/analytics – see our Cookie Policy if applicable)
• From third parties (e.g., referrals, lead generation partners, or credit checks if you apply for financing, with your consent)

5. How we use your personal information We process your personal information for the following purposes (on the legal grounds of contract performance, legitimate interests, consent, or legal obligation):

• To respond to inquiries, provide quotes, and deliver services (e.g., solar installations, plumbing COCs, heat pump retrofits)
• To communicate with you (e.g., updates, reminders, service follow-ups)
• To process payments and manage accounts
• To comply with legal, tax, and regulatory requirements
• To improve our website and services (anonymous analytics)
• For marketing (e.g., newsletters) only with your consent – you can opt out anytime

We limit processing to what is adequate, relevant, and not excessive.

6. Sharing your personal information We do not sell your personal information. We may share it with:

• Trusted service providers (e.g., installers, suppliers, payment gateways, IT hosts) bound by confidentiality and POPIA-compliant agreements
• Regulators, authorities, or law enforcement when legally required
• Professional advisors (e.g., accountants, lawyers)

We do not transfer personal information outside South Africa unless necessary (e.g., cloud services) and only with adequate protections (e.g., binding contracts or approved jurisdictions).

7. Security of your personal information We implement reasonable technical, administrative, and physical safeguards to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

8. Retention of personal information We retain personal information only as long as necessary to fulfill the purpose for which it was collected, comply with legal obligations (e.g., tax records for 5–7 years), or resolve disputes. After that, it is securely deleted or anonymized.

9. Your rights under POPIA You have the right to:

• Access your personal information we hold
• Request correction, deletion, or destruction (where lawful)
• Object to processing (e.g., for direct marketing)
• Withdraw consent (where processing is consent-based)
• Lodge a complaint with the Information Regulator (inforeg@justice.gov.za or complaints.IR@justice.gov.za)

To exercise these rights, contact us at the details above. We will respond within reasonable timeframes (usually 30 days).

10. Cookies and website tracking Our website may use cookies for functionality, analytics, and performance. By using our site, you consent to this (you can manage preferences via browser settings). See our separate Cookie Policy [link if separate] for details.

11. Changes to this Privacy Policy We may update this policy from time to time. Changes will be posted here with the updated date. Continued use of our website/services after changes constitutes acceptance.

12. Contact us If you have questions, concerns, or wish to exercise your rights, please contact: Pride Solar Energy and Plumbing Email: info@pridesolarenergy.co.za Phone: 067 039 9178 / 083 212 5655 Address: 09 Karoo Street, Secunda, 2302

Thank you for trusting us with your personal information. We are committed to handling it responsibly and transparently.